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How to Make a Complaint

U Car Finance is committed to providing the best customer service, so if you have a complaint about any aspect of our service we are keen to resolve it as quickly as possible. You can contact us is any of the following ways:

By Post

Complaints Department
U Car Finance
208 Victoria Street (Ground Floor)

By Phone

(calls are charged at local rates and are inclusive of mobile phone users’ free minutes)

By Email

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event, we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: 0800 023 4567
Every 6 months we publish the number of FCA reportable customer complaints we’ve received for the previous half year. We also put these figures into context using the type of products complained about. The FCA requires us to provide this information directly to them as well as on our own website, just as other firms have to. This data can be used as an indicator of how well we’re serving our customers and also demonstrates the improvements we’re making to reduce the number of complaints we receive.
U Car FInance
U Car Finance is one of the leading UK Car Finance Brokers, we are dedicated to giving our customers the best service as possible. We accept people who have been refused elsewhere, people with good credit, bad credit and people with no credit history at all.

Our Address

U Car Finance
208 Victoria Street (Ground Floor)
Oldham, OL9 0DA
United Kingdom

Opening Times
Mon-Fri: 9.00 am - 7.00 pm
Saturday: 9.00 am - 5.00 pm
Sunday: Closed

Our Contact Infomation

Contact us if you have any questions.

Click Here For Contact Form
Phone : 0330 223 4384
Email :

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